sales@walkerpack.co.uk

+44 (0)1604 760529

Privacy Policy

Privacy Policy

Last updated: 14/05/26

Walkerpack Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you use our website, contact us, request a quote, become a customer, supply goods or services to us, or otherwise interact with us.

This Privacy Policy is intended to comply with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

1. Who we are

Walkerpack Limited is the controller of the personal information described in this Privacy Policy.

Company name: Walkerpack Limited
Company number: 05649769
Registered office: Pacioli House, 9 Brookfield, Duncan Close, Moulton Park, Northampton, Northants, NN3 6WL
Trading / operational address: 32 Liliput Road, Brackmills Industrial Estate, Northampton, Northamptonshire, NN4 7DT
Email: sales@walkerpack.co.uk
Telephone: +44 (0)1604 760529

Our Data Protection Officer is:

Edward Oliver
Data Protection Officer
Walkerpack Limited
32 Liliput Road, Brackmills Industrial Estate, Northampton, Northamptonshire, NN4 7DT
Email: eoliver@walkerpack.co.uk
Telephone: +44 (0)1604 760529

You can contact us using the details above if you have any questions about this Privacy Policy or how we use your personal information.

2. About Walkerpack

Walkerpack provides warehousing, packing, fulfilment, logistics and related operational support services from Northamptonshire.

Our services include contract packing, export packing, warehousing and stock control, fulfilment, logistics, kitting and assembly, rework, inspection and sorting, and returns management.

3. What this policy covers

This Privacy Policy covers personal information we use in connection with:

  • our website;
  • enquiries and quote requests;
  • customer onboarding and account management;
  • warehousing, packing, fulfilment, logistics and distribution services;
  • supplier and subcontractor relationships;
  • deliveries, collections and site access;
  • marketing, newsletters and promotional communications;
  • website analytics, cookies, forms and online security;
  • legal, accounting, compliance and business administration.

This policy does not cover personal information about employees, workers, contractors or job applicants. We provide separate privacy information where needed.

4. The personal information we collect

We may collect and use the following types of personal information.

Contact and identity information

This may include your name, job title, employer or organisation, business address, email address, telephone number and other contact details.

Enquiry and quote information

This may include information you provide when you contact us, request a quote, submit a form, call us, email us or discuss your operational requirements.

This may include details about your goods, stock, fulfilment needs, warehousing requirements, packing requirements, logistics needs, expected volumes, service levels, timeframes and budget.

Customer and supplier account information

This may include customer or supplier names, business contacts, billing details, delivery and collection details, purchase orders, contracts, invoices, payment information, credit control records and correspondence.

Operational and logistics information

Where needed to provide our services, we may process operational information relating to deliveries, collections, drivers, site visitors, consignees, recipients, order details, stock movements, returns, dispatches and fulfilment activity.

Depending on the services provided, this may include names, addresses, email addresses, telephone numbers, delivery instructions, tracking information, signatures, proof of delivery records and related transaction data.

Website form information

When you use a form on our website, we may collect the information you enter into that form. Our website uses Gravity Forms to manage form submissions and Google reCAPTCHA to help protect forms from spam and misuse.

Marketing preferences

We may collect your marketing preferences, including whether you have opted in or opted out of newsletters, promotional emails or other marketing communications.

Website, analytics and technical information

When you use our website, we may collect technical information such as your IP address, browser type, device type, pages visited, referral source, approximate location, cookie preferences and information about how you interact with our website.

We use Google Analytics to help us understand website performance and improve our website.

CCTV, site access and security information

If you visit one of our sites, we may collect visitor records, vehicle details, access logs and CCTV footage for health and safety, site security, operational and legal purposes.

Communications

We may keep records of emails, phone calls, meeting notes and other communications with you.

Special category information

We do not usually need special category information, such as health information, biometric data, religious beliefs or trade union membership.

If you voluntarily provide sensitive information, for example access or health and safety information relevant to a site visit, we will only use it where necessary and lawful.

5. How we collect personal information

We collect personal information when you:

  • use our website;
  • submit a contact form or quote request;
  • contact us by email, phone, post, social media or in person;
  • ask us to provide services;
  • enter into a contract with us;
  • supply goods or services to us;
  • visit one of our sites;
  • subscribe to newsletters or promotional emails;
  • interact with our marketing;
  • provide information through a customer, supplier, courier, subcontractor or other third party involved in the services.

We may also receive personal information from customers, suppliers, logistics partners, delivery companies, professional advisers, public sources, Companies House, credit reference agencies and other organisations involved in our business operations.

6. How we use personal information

We use personal information for the purposes set out below.

Purpose Examples of information used Lawful basis
Responding to enquiries and quote requests Name, contact details, organisation, message, service requirements Legitimate interests and/or steps before entering into a contract
Providing warehousing, packing, fulfilment, logistics and related services Customer contacts, delivery details, order records, stock movement information, operational instructions Contract and legitimate interests
Managing customer accounts and supplier relationships Contact details, contracts, purchase orders, invoices, payment records, correspondence Contract, legitimate interests and legal obligations
Managing deliveries, collections and fulfilment Recipient details, delivery addresses, tracking details, signatures, proof of delivery records Contract and legitimate interests
Managing site access, security and health and safety Visitor logs, vehicle details, CCTV, access records Legitimate interests and legal obligations
Sending newsletters and promotional emails Name, email address, organisation, marketing preferences, engagement data Consent, legitimate interests and/or soft opt-in where permitted by law
Improving our website and services Website analytics, cookie data, enquiry trends, service feedback Consent where required; otherwise legitimate interests
Protecting our website and preventing spam or abuse IP address, device/browser data, form submission data, reCAPTCHA data Legitimate interests
Managing legal, accounting and tax records Contracts, invoices, payment information, transaction records Legal obligations and legitimate interests
Handling complaints, disputes and legal claims Relevant records, correspondence, contracts, operational data Legitimate interests and legal obligations
Working with digital marketing providers Website analytics, enquiry data, campaign data, marketing preferences Legitimate interests and consent where required

7. Marketing, newsletters and promotional emails

We may send newsletters and promotional emails about Walkerpack’s services, updates, insights, events or other relevant business information.

We will only send electronic marketing where the law allows us to do so. This may be because:

  • you have given consent;
  • you are an existing customer or have enquired about similar services and the soft opt-in rules apply;
  • we are contacting a business email address and have a legitimate interest in promoting relevant B2B services, provided you can opt out.

You can opt out of marketing at any time by:

  • using the unsubscribe link in our emails, where available;
  • emailing sales@walkerpack.co.uk;
  • calling +44 (0)1604 760529.

We will still send service-related messages where necessary, such as messages about quotes, orders, deliveries, contracts, invoices, service updates, site access or legal notices.

8. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to work. Others help us understand how the website is used, improve performance, protect forms from spam, and support marketing activity.

We use:

  • Google Analytics to understand website traffic and performance;
  • Gravity Forms to manage website form submissions;
  • Google reCAPTCHA to help protect our forms from spam and misuse.

Where cookies or similar technologies are not strictly necessary, we will ask for consent where required.

You can manage cookies through our cookie banner, your browser settings, or our Cookie Policy:

https://walkerpack.co.uk/cookie-policy/

9. Who we share personal information with

We only share personal information where necessary and appropriate.

We may share personal information with:

  • our employees, directors and authorised team members;
  • customers, suppliers and subcontractors involved in providing services;
  • courier, freight, logistics, delivery and distribution partners;
  • warehouse management, stock control, fulfilment and operational software providers;
  • IT, email, hosting, security and cloud service providers;
  • Google, where we use Google Analytics and reCAPTCHA;
  • Microsoft, where we use Microsoft services for business operations;
  • Fasthosts, where used for website hosting or related hosting services;
  • Dibble Digital, which provides digital marketing services as a data processor;
  • website developers, form providers and analytics providers;
  • accountants, auditors, solicitors, insurers and professional advisers;
  • payment, banking and credit control providers;
  • regulators, courts, public authorities, law enforcement and HMRC where required;
  • prospective buyers, investors or professional advisers if we restructure, sell or transfer part of our business.

We do not sell personal information.

10. Processors and service providers

Some organisations process personal information for us as processors. This means they act on our instructions and must protect the information they handle for us.

Our processors may include website hosting providers, IT providers, email providers, website form providers, analytics providers, digital marketing providers and other operational service providers.

Where required, we put appropriate contracts in place with processors to protect personal information and meet UK data protection requirements.

11. International transfers

Some of our providers may process personal information outside the UK. This may include providers such as Google and Microsoft, depending on the services used and how those services are configured.

Where personal information is transferred outside the UK, we will take steps required by UK data protection law. This may include using:

  • countries covered by UK adequacy regulations;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to the EU Standard Contractual Clauses;
  • other lawful safeguards recognised under UK data protection law.

12. How long we keep personal information

We keep personal information for as long as necessary for the purposes described in this policy.

Because you have asked us to use the longest legally acceptable timeframes, our retention approach is based on keeping records for the longest period that can be reasonably justified for legal, contractual, accounting, operational, warranty, insurance and dispute purposes.

Our usual retention periods are:

Type of record Usual retention period
Website enquiries and quote requests that do not become customers Up to 6 years from last meaningful contact
Customer contracts, account records and service records Up to 6 years after the end of the customer relationship or completion of the relevant services
Contracts executed as deeds, if any Up to 12 years after expiry or completion
Accounting, tax, invoice and payment records At least 6 years from the end of the relevant accounting period, or longer where legally required
Delivery, fulfilment, stock movement and proof of delivery records Up to 6 years from the transaction or service completion date
Supplier and subcontractor records Up to 6 years after the end of the supplier relationship
Marketing records Until you unsubscribe, withdraw consent, object, or we identify that the record is no longer needed
Marketing suppression lists Indefinitely, so we can respect your opt-out
Website analytics records In line with our Google Analytics settings and Cookie Policy
CCTV footage Usually up to 30 days, unless needed for an incident, investigation, claim or legal reason
Complaints, disputes and legal claim records Up to 6 years after resolution, or longer where necessary for legal proceedings
Health and safety, accident or incident records As long as required by law and for relevant limitation periods

We may keep records for longer if necessary for legal claims, regulatory investigations, insurance matters, fraud prevention, tax, accounting, safety, contractual or compliance reasons.

We may also anonymise information so that it no longer identifies anyone. We may keep anonymised information indefinitely.

13. How we protect personal information

We use appropriate technical and organisational measures to protect personal information.

These may include access controls, password protection, staff training, secure systems, supplier checks, data minimisation, backups, website security measures and internal procedures.

We limit access to personal information to people and organisations who need it for legitimate business purposes.

No system can be guaranteed to be completely secure, but we take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

14. Your rights

You have rights under UK data protection law.

Depending on the circumstances, you may have the right to:

  • ask for a copy of your personal information;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information;
  • ask us to restrict how we use your personal information;
  • object to our use of your personal information;
  • object to direct marketing at any time;
  • ask us to transfer your personal information to you or another organisation;
  • withdraw consent where we rely on consent;
  • complain to the Information Commissioner’s Office.

Some rights do not apply in every situation. For example, we may need to keep certain information to comply with legal obligations, perform a contract, protect legal rights, resolve disputes or maintain accounting records.

To exercise your rights, contact us at:

sales@walkerpack.co.uk

We may ask you for information to confirm your identity before responding.

15. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

You can contact us at:

sales@walkerpack.co.uk
+44 (0)1604 760529

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator:

https://ico.org.uk/make-a-complaint/

16. Third-party websites

Our website may link to third-party websites, platforms or services.

Those organisations have their own privacy policies and are responsible for how they use your personal information. We recommend reading their privacy information before providing personal information to them.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website. If we make significant changes, we will take reasonable steps to bring them to your attention.